Terms and Conditions

1. The seller and these terms

Busy Brain Kids is a trading name operated by EDU GROOVE LTD, whose business address is Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Company number: 16988953. In these terms, “we”, “us” and “our” refer to that operator.

These terms apply to all Busy Brain Kids digital products and services purchased through busybrain.kids, our sales pages, checkouts and membership areas, including guides, printables, activity resources, videos, online courses, bundles, memberships, subscriptions and optional additional offers. Contact hello@busybrain.kids for questions, support or complaints.

Please read the product description and these terms before ordering. Mandatory consumer rights continue to apply even if a provision of these terms says otherwise.

2. Who can buy

You must be at least 18 and legally able to enter a purchase contract. Purchases are intended for parents, carers and other adults. You are responsible for supplying accurate checkout information and keeping your account credentials secure.

3. What you are purchasing

Your purchase includes the products, content, bonuses and access rights described on the relevant sales page and at checkout when you order. Products may be sold individually, in bundles, through a membership or subscription, or as optional additional purchases. Buying one product does not automatically include other products, upgrades or future releases unless expressly stated in the offer.

Our products are digital unless the offer expressly states otherwise. No physical item will be shipped for a digital purchase. Some resources are designed to be printed; any printing costs are your responsibility.

Our materials provide general educational information and practical ideas for adults supporting children. This includes content about routines, behaviour, play, food and family life. They do not provide medical diagnosis, treatment, therapy, personalised dietary advice or other individual professional advice, and are not a substitute for qualified professional care. No particular result is guaranteed; suitability and outcomes vary between children and families.

For food-related content, check ingredients, allergies, intolerances, choking risks and any individual dietary requirements. Seek advice from an appropriately qualified healthcare professional where needed, including before changing a prescribed diet or treatment.

4. Price, payment and subscriptions

The price, currency, payment schedule and any applicable taxes or charges are shown before you commit to pay. The offer will state whether your purchase is a one-time payment, an instalment plan or a recurring subscription. Optional additional purchases require your agreement and are charged as disclosed for that offer.

For subscriptions, the billing frequency, renewal price and any minimum commitment will be disclosed before purchase. Unless the offer states otherwise, subscriptions renew automatically at the disclosed interval until cancelled. If a free or discounted trial is offered, its length, the first payment date and the amount payable afterwards will be disclosed before you sign up. Cancel before the trial ends to avoid the first subscription charge.

You can cancel a subscription through the account or billing controls provided, or by emailing hello@busybrain.kids. Cancellation stops future renewals; access normally continues until the end of the current paid period. Cancelling a trial ends access as explained in that trial offer. Cancellation does not itself refund an earlier payment, but our refund policy and your statutory rights still apply. An instalment plan is payment for an agreed purchase price, rather than a cancellable recurring membership, unless the offer says otherwise.

Payments are processed through the payment provider available at checkout. A paid purchase is confirmed when payment has been accepted and an order confirmation is issued; trial orders are confirmed when enrolment is accepted. If we cannot fulfil an accepted order, we will contact you and refund the affected purchase.

Prices may change for future orders without changing the price of an accepted one-time purchase or agreed instalment plan. Any subscription price change will be communicated in advance with an opportunity to cancel before the new price takes effect.

5. Delivery and technical requirements

Access instructions or download links are sent to the email address used at checkout after your order is confirmed. Delivery is normally immediate unless the offer gives a different release date or schedule. Check your spam, junk or promotions folder if the email does not arrive. For access problems, contact hello@busybrain.kids with your order email address.

You need internet access and a compatible, reasonably current web browser to use online areas and stream video. Downloads require software compatible with the formats stated in the offer, such as a PDF viewer. A printer and any listed materials are needed for activities that require printed resources. Content is in English unless the product description says otherwise.

Where an offer includes access to another service, such as EDU Groove, the offer will explain what access is included and for how long. That service may also have its own usage terms, which will be made available to you. Those terms do not remove our obligations for the offer you purchased.

6. Access periods and lifetime access

The access period is the period stated in the offer at purchase. Fixed-term access ends at the stated time, and subscription access depends on the subscription remaining active, subject to the cancellation arrangements above. Downloaded materials may be retained for permitted use unless the offer clearly states otherwise, the purchase is refunded or the licence is lawfully terminated.

Where we expressly offer “lifetime access”, this means ongoing access to the purchased content without a recurring fee or a fixed expiry date. It does not include every future Busy Brain Kids product or separately sold offer, and it does not turn a separate subscription or third-party service into lifetime access.

We may change the hosting platform while maintaining the access purchased. If we permanently discontinue an access service, we will give reasonable advance notice and provide a practical way to retain purchased material or an appropriate alternative or remedy, taking account of the access promised. This does not limit rights or remedies required by law.

7. 30-day refund policy

If a Busy Brain Kids product is not right for you, email hello@busybrain.kids within 30 calendar days of purchase to request a refund. Include the email used at checkout and, if available, your order reference, and identify the product you want refunded. You do not need to complete a course or demonstrate a particular result to use this policy. Any more generous guarantee advertised with an offer will also be honoured.

For a subscription, this voluntary guarantee covers the initial paid subscription purchase, with the 30 days starting on the date of the first subscription payment after any free trial. It does not automatically cover later renewal payments; your statutory rights and any additional guarantee disclosed with the offer still apply. You may cancel future renewals at any time as described above.

A refund covers the amount paid for the affected purchase. Separately purchased products are not automatically refunded. A bundle sold for one combined price is refunded as a whole unless we agree otherwise. Refunds are made using the original payment method where possible and processed without undue delay; your payment provider may take additional time to display them.

Once a purchase is refunded, access and the licence for the refunded content end. Stop using it and delete retained copies. Unaffected purchases remain available under their own terms. This voluntary policy is additional to your statutory rights, including remedies for digital content that is faulty or not as described.

8. Cancellation and statutory rights

Depending on applicable law, you may have a statutory cooling-off period or other cancellation rights. For UK consumers, relevant distance contracts commonly have a 14-day cancellation period. We do not treat downloading or viewing content alone as an automatic waiver of your rights.

For digital content supplied without a physical medium, your statutory cancellation right may end once supply begins if you have first expressly consented to early supply and acknowledged that you will lose that right, and we have provided the legally required confirmation. The relevant consent and explanation must be provided at checkout; agreeing to these terms alone does not replace that process. Different rules may apply to services. Our advertised refund guarantee remains available on its stated terms.

To cancel or request a refund, email hello@busybrain.kids. You may use the following wording, but do not have to: “I give notice that I wish to cancel my purchase of [product], ordered on [date], under the name [name] and email [email].”

9. Permitted use of materials

Your purchase grants a personal, non-exclusive, non-transferable licence to use the content for your own household, unless the offer expressly includes a wider licence, such as classroom or school use. You may download and print materials within the scope of the licence purchased. Unless we expressly agree otherwise, you may not share account credentials, upload the materials publicly, redistribute or resell them, or use them as the basis of a competing paid product.

Busy Brain Kids and its licensors retain rights in the content. This licence does not restrict uses that the law independently permits. Contact us if you want permission for school, group or commercial use beyond the licence included in your purchase.

10. Fair use and account access

Do not use the service unlawfully, interfere with its security or distribute content without permission. If there is evidence of material misuse, we may restrict access while investigating and contact you where appropriate. Any permanent restriction must be proportionate to the issue and consistent with applicable consumer law.

11. Changes, availability and responsibility

We may correct errors and improve the content or platform. We will not use changes to these terms to retrospectively reduce the core rights attached to an accepted purchase. Material changes affecting existing purchases will be communicated where appropriate.

Short interruptions may occur for maintenance or technical problems. If a problem prevents access, contact us so we can resolve it. Your statutory rights remain unaffected.

Parents and carers remain responsible for choosing suitable activities and supervising children appropriately. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. We are responsible for losses and remedies to the extent required by applicable law.

12. Complaints and applicable law

Please contact hello@busybrain.kids first so we can try to resolve a complaint. These terms do not remove any mandatory protections available under the law applicable to your purchase, or your right to use courts or complaint procedures available under that law.

13. Contact

Busy Brain Kids
Email: hello@busybrain.kids